The bureaucrats can betray us; can do anything with their prowess and by administering their powers wrongfully. Of course there are few exceptions. But what most of them do is only for their own benefit. Seldom can one catch them doing something unethical and illegal. Even if they get caught, they can easily get away with their misdoing, they have all the means as you, dear readers, may know. After all, aren’t the lawmakers the lawbreakers, and vice versa? I mean, they show the way: the wrong way, the selfish way.
But, I cannot help being happy now. This short story will elaborate the reason for my happiness… read it.
You see, I went to the MTNL office to pay my internet bill for the previous month. I asked the women on the billing counter to give me my bill. She was playing chess (or something) in her computer and didn’t pay me attention. Perhaps she thought I wouldn’t mind sitting there till she was done with her game. But I did mind, and I made my displeasure known. She left the game, and after muttering something under her breath and glancing at me disapprovingly, started looking for my bill in the computer.
“What’s you number?” she asked, meaning she wanted my telephone number by which she could get my information and printout my bill. I didn’t remember what my number was. However, I saved it in my cell phone, and so I took my cell phone out from my pocket and gave her the number. The woman was slightly deaf, for I had to repeat the same numbers thrice and I had to speak with all my strength.
She typed the numbers on the keyboard, and looked at the screen. I guess she was not only slightly deaf, but also slightly blind. Although the screen of the computer was really very big (twenty inches, I suppose), but she had to move her head as close to the monitor as it was possible. It seemed, as though, she would get inside it.
“You are,” She said looking gravely at me, “Ramu Das?”
“Right,” I confirmed. Then she said that there were no bills pending. I thought she was joking. As far as I could remember, I didn’t pay the bill, and nobody would pay the bill on my behalf. I’m always on my own.
“Are you sure?” I asked.
“Hundred and ten percent, take my word for it!” she answered impatiently.
“Good heavens! How is that possible? Please check the database one more time,” I suggested. But by that time the women was already busy with her game. She raised her brow and gave me weird look, I was petrified. Why? Why isn’t she behaving in the right manner? Perhaps she has not known about the new philosophy that ‘customers are the kings and queens’. Doesn’t she care about her business? I thought.
“Ma’am, you need to be a little more diligent in your duty,” I blurted out. When she heard what I said she smiled by opening her mouth as far as it stretched. I saw she was absolutely toothless – a sign of old age. She, then, suggested that I should go to the left corner counter and speak with the gentleman reclining on his chair. “Out there,” she pointed out, “he might be able to help you.”
What, I didn’t need any help. In fact, I was the one trying to help them out, because as it seemed they made a mistake in their entries, and therefore, could not generate my bill. I felt it was my moral duty to speak the truth, so I did. I spoke with the gentleman. He said the same thing as the women.
I was happy, I considered myself lucky, moreover, I was in great need of money at the time, I had to take care of those needs, and the MTNL people proved to be a saving grace. Oh, it happens very rarely. I didn’t try to fool them by any means. But what should I say about their stupidity?
I think these MTNL people should get some vigorous training from the high level bureaucrats and politicians, especially from the officials of UPA (Under-Privileged Alcoholics’) government. Of course, in the mean time, they will also learn some Italian cuisine. And y-y- yes… some Italian political tactics as well. Ha! That goes without saying.
Copyright © 2012 RAMU DAS
8 thoughts on “It Happens Very Rarely”
In our city, the ‘woman behind the counter’ is also almost the same. Add one more excuse – ” the system is not working” – and you have our ‘lady’ !! 😀
Yes, that the sad reality of our country. But there are few women at par with men, and some are far more better than men. However, I’m not making a comparison here. It all depends on the complex of all the attributes–behavioral, temperamental, emotional and mental–that characterize a unique individual.
And when are you writing your next post, dear sir? 😀 It’s been ages that I’ve not had the pleasure of reading your writing. Do something about it please. 🙂
As you know, my posts are written by Mr. Moonlight and lately he has become very naughty and weird -asking for more remuneration and i …..err…..borrowing a dialogue from Dr. SMS, told him…..”Rupya perron per to lagta nahin’ and he, the silly___he is, told me – post perron per to lagta nahin !!
I am still trying to negotiate !! 😀
a very common experience ,the one we have in anywhere in India! 🙂
True, you are. 🙂
MTNL, BSNL, SBI etc have same type of people (employees) everywhere… they behave as if they r doing a favour to their customers… So true!!!
Actually, most of the governmental organisations function, more or less, in the same way, that is, the pathetic way.